Privacy & Cookies
Under the General Data Protection Regulation (“GDPR”) personal data is defined as any information relating to an identified or identifiable natural person.
This policy sets out the basis upon which any personal data we collect from you, or that you provide to us, will be processed by us.
1. Our Commitment to You
At Capilon Hotels we look to provide you with a great product and service from start to finish, and we take our commitments and responsibilities to you as both a guest and customer extremely seriously, including protecting and respecting your privacy.
2. Scope of Policy and Your Consent to Us
By using the Website or by purchasing a stay in our hotels you consent to this policy.
Our hotel is managed by our company Benit Limited, and for the purposes of the GDPR our data controller is Benit Limited.
3. Personal Data Collected by Us
We will collect personal data on this Website or within our hotel only if it is directly provided to us by you the customer. We may collect personal data on you and members of your party such as; contact details (e.g. your name, e-mail address, telephone number, address) personal information (e.g. date of birth, nationality) your payment information (e.g. credit card details for transaction and reservation purposes) your comments during or following a stay (e.g. preferences or complaints). Any such personal data is only collected when you purchase a stay in one of our hotels, during hotel activities (e.g. making a booking, check in, paying for a booking) or data transmitted to us by a third party such as a tour operator or online travel agent (OTA). Therefore, all of the personal data we collect, or receive from a third party, has been provided by you with your consent, and is directly relevant to your booking and the service we provide to you.
On our website we also use anonymised and unidentifiable analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
We do not normally have reason to collect sensitive personal data, such as race, religion, or political affiliations. However, if ever we did have reason to collect such information we would not use or disclose it without your explicit consent.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
4. Use of Your Information
Any personal data that we collect and store relating to you or a member of your party is primarily used to enable us to provide our services to you, to meet our contractual commitments to you, or to comply with any legal requirements or accounting standards imposed on us.
In addition, and only when we have received consent from you, we may also use your personal data for limited marketing purposes for example to send you occasional news or share any special offers. In accordance with your rights, if you have given us consent to use your data for a particular purpose you can revoke or change that consent at any time. If you do not want us to use your data or want to change the consent that you have provided you can email us at any time at email@example.com or write to us at the address detailed in clause 8.
5. Access and Disclosure of Your Information
Your personal data will only be accessed or shared with third parties in the following ways:
- Internally and within our hotel; Only reception staff and senior members of hotel management will have access to your information, purely to enable us to provide our services to you under your booking.
- External providers; certain information may be provided to external providers under our services and commitment to you (e.g. IT contractors, reservation software providers, banks, credit card issuers)
- The Authorities; if required by law or part of an enquiry, we may be obliged to send your personal data to the relevant authorities. These may include local law enforcement authorities or emergency and medical services.
6. Storage, Transfer and Security of Your Information
Your information may also be processed by staff operating outside the EEA who work for one of our suppliers (e.g. our website server host) or working for us when temporarily outside of the EEA.
The transmission of information via the Internet or email is not completely secure. We will always do our best to protect any personal data collected and stored by us using appropriate procedures, technology and security features to protect your information and to prevent any breach or unauthorised access. In the event of any such breach or unauthorised access being brought to our attention, wherever practical and appropriate, we commit to informing you and to reporting said breach or unauthorised access to the Information Commissioner’s Office (ICO). We also commit to performing a thorough internal audit and investigation to prevent such breaches or unauthorised access reoccurring in the future.
7. Third Party Links
On our website you might find links to carefully selected third party websites. These links are provided by us if we think they might be of interest to our users and customers. However, we do not have control of any of these websites, and should you choose to visit them you should check that they have their own privacy policies. We cannot accept any responsibility or liability for their websites or policies whatsoever.
8. Your Rights to Access
You have the right to access any of your personal information held by us. If you have any questions, would like confirmation of your personal information held by us, would like to request that any of the said information is deleted or changed, or would like to change or withdraw the permissions you have given us on how we can use your information, please send us an email to firstname.lastname@example.org
Alternatively, you can contact us in writing to the following address:
151 Battersea Rise,
London, SW11 1HP
There is no charge for any reasonable request, and we will deal with your request as quickly as practicably possible and in accordance with any applicable law. For the purposes of confidentiality and data protection we may need to correctly identify you to enable us to process and respond to your request.
Version: May 2018
This website uses the following cookies:
Strictly Necessary Cookies
These cookies are necessary for the website to function. They are usually only active when you are visiting the website and serve no purpose other than to provide the best experience and security when on-site. No personally identifiable information is captured. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. No personally identifiable information is captured. You can set your browser to block these cookies and we will not know when you have visited our site.